Chris and I wanted to write to express how much we appreciate our beautiful new home. We are very happy that we selected you to be our builder – Since both Chris and I had worked with other builders before (one great builder and one terrible builder), we looked long and hard for the person who would be the best match for us – it must have been fate watching out for us that your name was suggested to us by our home designer. Every time we walk through someone else’s new home and see the lack of attention to detail, we are reminded that speed is often the goal for builders rather than quality. Thank goodness you are a quality builder! Every detail in our home was attended to, and you were always very responsive to our questions and requests for last minute revisions. Our wood floors look amazing, and we are glad that you insisted that they be refinished to get them “perfect.”
You are probably one of the most stubborn and determined people we have met, which really came in handy in the months after Hurricane Katrina. We are amazed by the way you were able to get our building materials, without suddenly raising all of our cost estimates – you had to be a very creative thinker and problem-solver to make this happen! Finally, we really felt like you listened and cared about our opinions, and that you had a clear understanding that we intend to live in our home for many years to come. Chris and I feel that we had excellent customer service from you and your subcontractors, especially after listening to friends who were building at the same time gripe about their builders being inaccessible. I know we have said this before, but if you ever need a professional reference, or if you need to bring a potential client over to the house to show off your work, please just call us. We would be glad to help you in any way that we can, because we believe in your business and your professional standards and ethics. There is no doubt that you will succeed, because you are so rare in your field!